Returns

Any Off-Road would like for you to shop with confidence. Customer satisfaction is our number one goal. If you are not satisfied with your purchase for any reason, return the item within 30 days from the date received for an exchange, store credit, or credit depending on the products condition. Anything after the 30 days we will handle it case by case.

 

Shipping Is Not Refundable.

RMA #'s are valid for 30 days. After 30 days customers must request and have a new RMA # approved.

 

Defective Items

In the event an item arrives in an unacceptable condition as a result of a manufacturer defect, Any Off-Road will go above and beyond to resolve the issue. Follow our Return Procedure to easily handle any returns.

 

Damaged Items

Any Off-Road appreciates the common carriers.  However, in the event a package appears damaged during shipping, please take pictures of everything and contact us to get it taken care of.

 

Exchanges

Items in new condition (including original packaging, paperwork, hardware and instructions) may be returned for exchange. No restocking fee will be charged on exchanges. The customer is responsible for the original shipping charge.

 

Warranty

Any Off-Road does not manufacture any of the products they carry and therefore do not imply nor offer any warranty on them. All product warranties if any, implied have been done so at the discretion of the manufacturer. If you need warranty assistance on any product you’ve purchased, please contact the manufacturer directly.

 

Cancellation Policy

Once an online or phone order is placed, it is processed in a timely manner. Should the customer have the need to change part or all of their order, they must call and speak to someone in our Order Department. Requests to change part or all of an order will be accommodated only if the order has not yet been processed and sent to the warehouse for shipping. If their order has already been processed, the customer will need to follow the steps for a RMA # request outlined in our Return Policy. In some cases, additional charges may be incurred (i.e. to stop a package already in transit, restocking fee, etc.) but those will be reviewed and discussed with the customer before they are applied.

 

Return Procedure

Complete the Easy Returns Form.

Within 24-48 hours our Returns Department will contact you either via e-mail or phone call.

Our Returns Department will issue an RMA # and provide further instructions to complete the return. RMA #'s are only valid for 30 days. After 30 days customers have to request and have a new RMA # approved.

 

Preparing your item for shipment:

  1. Returns must be packaged securely in an outer carton.
  2. Do not write on the original product packaging itself. Only on the outside shipping carton.
  3. Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
  4. Keep your tracking number until the return process is finalized.

Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused. A restocking fee up to 15% will be assessed.

Customer is responsible for shipping cost incurred on returned products. Original shipping charges will not be refunded.

 

* Restocking Fee

All returns for credit will be charged a restocking fee up to 15%. This will cover any original shipping fees, credit card fees, and any other fees associated with the order. Any exchanges will not be charged a restocking fee. The customer is responsible for the original shipping charge.

 

* Reasons/Circumstances a credit will not be issued:

  • Product has been installed
  • Product is damaged from installation
  • Missing parts, manuals, or original packaging
  • Seal on electrical part is broken
  • Product serial number does not match the original serial number shipped to the buyer
  • Product is deemed not re-saleable due to customers actions
  • Special Orders are not returnable or refundable.
  • Any Off-Road will not reimburse labor charges or installation fees under any circumstance.
  • * Special restrictions apply to some of our manufacturers

ATS – ATS requires a 25% restocking fee on any returned item. This is something at Any Off-Road we have no control over, however ATS enforces everyone to charge a 25% restocking fee on any return and we like to be up front with our customers.

Titan Fuel Tanks – Requires a 20% restocking fee on any returned item. This is Titan's policy and out of Any Off-Road control.